Ember

NO REFUND / NO EXCHANGE POLICY

All sales of medical wigs and hairpieces are final due to hygiene and customization. Please ensure your selection is correct before purchase.

Defective or incorrect items must be reported within 24–48 hours for review.

Thank you for your understanding.

Processing Time

All orders are processed within the timeframe listed at checkout:

    •    Ready-to-wear units: 7–10 business days

    •    Custom units: 14–21 business days

Processing time does not include shipping time. Once your order is completed, you will receive a confirmation email with tracking details.

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Shipping Methods

We offer reliable shipping options to ensure your unit arrives safely and securely. Shipping rates and delivery speeds are calculated at checkout.

For time-sensitive orders, expedited shipping options may be available.

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Signature Required for Delivery

To protect both our clients and our business, all orders require a signature upon delivery.

This policy is in place to:

    •    Prevent lost or stolen packages

    •    Eliminate fraudulent claims

    •    Ensure your unit is received safely

No exceptions will be made.

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Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.