Processing Time
All orders are processed within the timeframe listed at checkout:
• Ready-to-wear units: 7–10 business days
• Custom units: 14–21 business days
Processing time does not include shipping time. Once your order is completed, you will receive a confirmation email with tracking details.
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Shipping Methods
We offer reliable shipping options to ensure your unit arrives safely and securely. Shipping rates and delivery speeds are calculated at checkout.
For time-sensitive orders, expedited shipping options may be available.
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Signature Required for Delivery
To protect both our clients and our business, all orders require a signature upon delivery.
This policy is in place to:
• Prevent lost or stolen packages
• Eliminate fraudulent claims
• Ensure your unit is received safely
No exceptions will be made.
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Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
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Delivery Responsibility
Once your package has been marked as delivered with a confirmed signature, Halo Medical Wigs is no longer responsible for the package.
If you are unavailable at the time of delivery, the carrier may:
• Attempt redelivery
• Hold the package at a local facility for pickup
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Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are correct at checkout.
Halo Medical Wigs is not responsible for:
• Delays due to incorrect addresses
• Packages delivered to the wrong address provided by the customer
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Lost or Stolen Packages
All packages are insured. In the rare case of a delivery issue, a claim must be filed with the shipping carrier.
We will assist with providing documentation if needed, but claims must be handled through the carrier once the package has shipped.
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Shipping Delays
Halo Medical Wigs is not responsible for delays caused by:
• Shipping carriers
• Weather conditions
• Holidays or high-volume periods
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International Shipping (if applicable)
International customers are responsible for any customs fees, duties, or taxes required by their country.
