Response Time
Please allow 24–48 business hours for a response to all inquiries. During high-volume periods, response times may be slightly extended. We appreciate your patience and understanding.
Customer Support
Business Hours
Our support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (CST)
Closed on weekends and major holidays.
⸻
Order Inquiries
When reaching out about an order, please include:
• Full name used at checkout
• Order number
• Brief description of your request
This helps us assist you as quickly as possible.
⸻
Medical & Insurance Questions
For questions regarding insurance, prescriptions, or reimbursement, please include any relevant documentation when contacting us so we can better guide you through the process.
⸻
Important Notice
To ensure quality service and proper documentation, we recommend that all communication be directed through email. This allows us to keep accurate records and provide detailed responses.
